Terms & Conditions

Welcome to Far & Wide. These Terms & Conditions ("Terms") govern your use of our website at www.farandwide.io and the services we provide (collectively, the "Services"). Far & Wide is a trade name of Vector Labs B.V., a company registered in the Netherlands (KVK number: 99771438), with its registered office at Gustav Mahlerlaan 647, 1082MK Amsterdam, Netherlands.

By accessing our website or purchasing our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

Far & Wide provides an AI-visibility platform and related Answer Engine Optimization (AEO) services, including:

• Free scan — a periodic snapshot of how a brand appears across the AI platforms we measure, provided free of charge.
• Subscription plans (Monitor, Fix, Enterprise) — ongoing measurement of a brand's visibility across major AI platforms (such as ChatGPT, Gemini and Perplexity), and — depending on the plan — the drafting, publication, and verification of technical, content, and authority improvements, each subject to your prior approval.
• Pilot programme — free, pre-launch access to the platform for a limited group of companies, including a personal demonstration and direct contact with the founders. Submitting a pilot application does not create a payment obligation.
• One-time reports, audits, and related consulting, advisory, and implementation services, where offered on the website.

We may update, modify, or expand our Services at any time.

3.1. By placing an order or starting a subscription through our website, you make an offer to purchase the selected Service. The agreement is formed once we confirm your order or your subscription is activated after payment.

3.2. Subscriptions run for the billing period you select (monthly or annual) and renew automatically for the same period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.

3.3. Pilot programme: submitting the pilot application form is not a purchase and creates no payment obligation. We will contact you about your application; participation is agreed individually and either party may end it at any time.

3.4. Where a one-time report is offered: the report is typically delivered electronically within twenty-four (24) hours of receiving your completed order and payment. Delivery timelines for audits and other engagements are agreed individually in writing.

3.5. You are responsible for providing accurate and complete information necessary for delivery of the Services (e.g., brand name, website URL, target market), and for ensuring you are authorised to request changes to any website or property you connect to the platform.

4.1. All prices are as listed on the website at the time of purchase. Prices are quoted in EUR unless stated otherwise.

4.2. Payments are processed securely by our third-party payment processor. Far & Wide does not store your payment card details.

4.3. All prices are exclusive of VAT unless stated otherwise. The applicable VAT rate will be determined based on your location and business status, in accordance with EU VAT rules.

4.4. Subscription fees are charged at the start of each billing period. We may change subscription prices; existing subscribers will be informed at least thirty (30) days in advance, and changes apply from the next billing period.

5.1. Subscriptions: you may cancel at any time with effect from the end of the current billing period. Amounts already paid for the current period are not refunded, except where required by mandatory consumer law.

5.2. Where a one-time report is offered, we provide a delivery guarantee: if we fail to deliver within twenty-four (24) hours after receiving all required information and payment, you are entitled to a full refund.

5.3. Because reports and platform deliverables are personalised digital products created specifically for your brand, the right of withdrawal under EU distance selling rules (Article 6:230p of the Dutch Civil Code) does not apply once delivery has begun with your prior express consent. By placing your order, you acknowledge and agree to this.

5.4. Refund requests must be submitted in writing to hello@farandwide.io within seven (7) days of purchase. Approved refunds will be processed to the original payment method within fourteen (14) business days.

5.5. For audits and individually agreed engagements, refund and cancellation terms are as specified in the individual engagement agreement.

6.1. All content on the Far & Wide website — including text, graphics, logos, methodology descriptions, and software — is the intellectual property of Vector Labs B.V. or its licensors. You may not reproduce, redistribute, or modify any part of our website without prior written consent.

6.2. Upon delivery and full payment, you receive a non-exclusive, non-transferable licence to use the delivered report or audit for your internal business purposes. You may not resell, sublicense, or publicly distribute our reports without written permission.

6.3. Content of your own website or other properties remains yours. Where the platform prepares changes to your website or content, those changes are only published after your explicit approval, and once published they become part of your property. You grant us the permission necessary to prepare, publish, and verify such approved changes.

7.1. Our Services are provided "as is." While we use commercially reasonable efforts to ensure accuracy, we do not guarantee specific business results, traffic increases, or ranking improvements in AI assistant outputs.

7.2. AI assistant recommendations are determined by third-party systems (OpenAI, Google, Anthropic, etc.) over which Far & Wide has no control. Changes in AI model behaviour, algorithms, or training data may affect the relevance of our recommendations at any time.

7.3. To the maximum extent permitted by Dutch law, the total liability of Vector Labs B.V. for any claim arising from or related to our Services is limited to the amount you paid for the specific Service giving rise to the claim.

7.4. Vector Labs B.V. is not liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, profits, or data.

You agree not to:

• Use our Services or reports for any unlawful purpose.
• Misrepresent the origin or authorship of our reports.
• Attempt to reverse-engineer our audit methodology or proprietary tools.
• Submit false or misleading information in your order.

We reserve the right to refuse service or cancel orders if we reasonably believe these terms have been violated.

On paid plans, Far & Wide generates content and site fixes using AI. Two things follow from that:

• You review and approve before anything is published. Every AI-generated article or fix is delivered as a draft. It is published to your site — or, for connected code repositories, merged — only after your explicit approval. You perform the editorial review and you hold editorial responsibility for what you publish under your brand.
• EU AI Act transparency. Under Article 50 of the EU AI Act, the requirement to publicly disclose AI-generated text does not apply where the content has undergone human review and a natural or legal person holds editorial responsibility — which your approval step satisfies. You remain responsible for any additional labelling your own sector or jurisdiction requires. On request we can attach machine-readable AI-provenance metadata to generated content.

Your use of our Services is also governed by our Privacy Policy, available at www.farandwide.io/privacy-policy. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Where we process personal data on your behalf — in particular the website-visitor signals collected when you enable the AI-visibility log drain on your own site — you act as the controller and we act as your processor under GDPR Article 28. Each run you trigger is a documented instruction. Our sub-processors are disclosed by category in the Privacy Policy, and a Data Processing Agreement, together with the full named sub-processor list under NDA, is available on request before your first paid run.

We may update these Terms from time to time. Changes take effect upon publication on this page. The "Last updated" date at the top of this page indicates when the most recent changes were made. Continued use of our Services after changes constitutes acceptance.

11.1. These Terms are governed by the laws of the Netherlands.

11.2. Any disputes arising from or in connection with these Terms shall first be submitted for resolution through good-faith negotiation. If no resolution is reached within thirty (30) days, the dispute shall be submitted to the competent court in Amsterdam, the Netherlands.

11.3. Nothing in these Terms affects your statutory rights as a consumer under mandatory EU or national consumer protection law.

If you have any questions about these Terms, please contact us:

• Email: hello@farandwide.io
• Company: Vector Labs B.V.
• KVK number: 99771438
• Address: Gustav Mahlerlaan 647, 1082MK Amsterdam, Netherlands